Car Service from Hell in
Unsuspecting travelers are warned away from Keen Quality Car Service of London, who rip you off and do not value repeat business enough to reconcile a valid complaint.
Last November I booked a car to take me from the Battersea area to Waterloo Station. A black cab would have been approx £7 (around $14), but I chose to have a reliable vehicle and no waiting, prepared to spend double that amount for the convenience. Car arrived and driver took the long way across the north side of the
I complained directly several times to a number of people at Keen, and three months later a belligerent letter from Keen arrived refusing my claim, and standing by the conduct of the driver, who of course denied everything. This is not a car service to do business with, and clearly people who cannot fathom that the $30 overcharge is hardly the issue. It’s the driver’s conduct, the service aspect, the slow response, and a cheap price that could have been paid to exchange graciousness for loyalty. In this case, Keen has lost my confidence and friendship and I advise all my readers to avoid patronizing this company.